Refund policy

Due to items being personalized/customized, there are NO REFUNDS nor EXCHANGES. 

Understand that all items are made by hand and may have small imperfections (ex. specs of glitter on non-glitter items); although unavoidable, we strive to make your ensure your order is perfect. 

You can always contact us for any questions at craftqueendee@outlook.com.

Damages and issues
In the event that your order arrives damaged in any way, please email us as soon as possible at craftqueendee@outlook.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. In some cases the item would need to be shipped back to CraftDee Kre8tionz within a week from the delivery date and a replacement may be sent; This is also case by case.

If you have any further questions, please don't hesitate to contact us at craftqueendee@outlook.com.